Refund policy
Returns & Exchanges
Our returns policy is governed by the Australian Consumer Law (ACL).
Custom & Personalised Items
- No Returns for Change of Mind: Due to their unique nature, we are unable to offer returns, exchanges, or refunds on custom-made or hand-stamped designs if you simply change your mind or make an incorrect choice.
- We encourage you to double-check all spelling and design details before finalising your order.
Ready-to-Wear (In-Stock or Pre-Order) Items
- In-Stock Items: We offer a 14-day return period, provided items are in their original, unworn condition with all packaging included.
- Pre-Orders: Full refunds are available for cancellations made prior to dispatch from our studio.
- Hygiene Note: For health and safety reasons, earrings cannot be returned unless they are faulty.
Faulty Items & Consumer Guarantees
If an item (including custom designs) is found to have a major fault or does not meet a consumer guarantee under the ACL, you are entitled to a replacement or refund.
If an item (including custom designs) is found to have a major fault or does not meet a consumer guarantee under the ACL, you are entitled to a replacement or refund.
- A "major fault" includes items that are unsafe, significantly different from the description, or substantially unfit for purpose.
- If the problem is minor, we will repair the item within a reasonable timeframe.
How to Start a Return
To initiate a return for a faulty item or an eligible in-stock piece:
- Contact us at zahlijewellery@gmail.com with your order number and photos of the issue.
- If a return is required due to a manufacturing fault, we will cover the return shipping costs.
- For change-of-mind returns on eligible items, the customer is responsible for return postage.